Conductor

Say hi to Conductor - the enterprise-scale, microservices-backed implementation platform powered by RingCentral® , Serverless  and AWS . Developed by RingCentral® Professional Services.

Conductor brings team collaboration for implementation projects into one place so you can get builds done faster, whether it is a 100-user small business or 10,000-user large enterprise.

Why did we create Conductor?

Data gathering and account building is a lengthy manual process that is prone to error and is unable to be scaled to the enterprise level. This has a heavy impact on the account implementation cycle times within Professional Services which impacts overall customer satisfaction and customer success.

Impact is also experienced in other organizations, such as porting, and additionally in regards to data analytics. For example, accurate trend analysis/prediction and forecasting are nearly impossible given the current lack of quantifiable data.

So, to sum it up, Conductor was born out of the necessity of our organization needing to scale up to meet the new demands from moving up-market.

This article is a work in progress so come back later to read more about Conductor and how it was created!

Quick links:

Change Log - See the latest and greatest and learn how we are improving Conductor.

Conductor Status see Conductor's status on the PSi App Status website.

Conductor Launch Documentation can be found in this Google document.

Conductor's Official Technical Documentation is live (work in progress) and we will release the new getting started guide soon!